Terms & Conditions

1. Introductory provisions

1.1. These Terms and Conditions apply to purchases of products of PUFFY s.r.o., Company ID (IČO): 24370321, VAT ID: CZ24370321, with registered office at Uralská 689/7, 160 00 Prague 6 – Bubeneč, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 343681 (the “Seller”), made in the online shop onemorepuff.com by a customer (the “Buyer”).

1.2. The Seller sells to consumers in European Union member states. The Seller does not deliver to the Czech Republic.

1.3. These Terms and Conditions do not apply where the person intending to purchase is a legal entity or a person acting in the course of their business or profession.

1.4. Provisions deviating from these Terms and Conditions may be agreed in the purchase contract. Such deviating provisions prevail over these Terms and Conditions.

1.5. These Terms and Conditions form an integral part of the purchase contract. The contract and these Terms and Conditions are drawn up in English.

1.6. The Seller may amend or supplement these Terms and Conditions. This does not affect rights and obligations that arose while a previous version was in effect.

2. User account

2.1. On the basis of registration, the Buyer may access their user account and place orders from it. Where the shop interface allows it, the Buyer may also order without registering.

2.2. When registering and ordering, the Buyer is obliged to give all information correctly and truthfully, and to keep it up to date. Information given by the Buyer is considered correct by the Seller.

2.3. Access to the user account is secured by a user name and a password. The Buyer is obliged to maintain confidentiality of the information required to access their account and is not entitled to allow third parties to use the account.

2.4. The Seller may cancel a user account, in particular where the Buyer has not used it for more than one year, or where the Buyer breaches their obligations under the purchase contract.

2.5. The Buyer acknowledges that the user account need not be available continuously, in particular with regard to necessary maintenance.

3. Conclusion of the purchase contract

3.1. All presentation of goods in the shop interface is of an informative nature and the Seller is not obliged to conclude a purchase contract in respect of those goods.

3.2. The shop interface contains information about the goods, including prices and the cost of returning goods that by their nature cannot be returned by ordinary post. Prices are stated in euro (EUR) and include value added tax and all related charges. Prices remain valid for as long as they are displayed.

3.3. The shop interface also contains information about packaging and delivery costs. These apply to deliveries within the European Union, excluding the Czech Republic.

3.4. To order, the Buyer completes the order form, which contains information about the goods ordered, the chosen method of payment, the required method of delivery, and the associated delivery costs.

3.5. Before submitting the order the Buyer may check and change the data entered. The Buyer submits the order by clicking the order button. The Seller confirms receipt of the order without delay by e-mail to the address given by the Buyer.

3.6. Depending on the nature of the order, the Seller is entitled to ask the Buyer for additional confirmation of the order.

3.7. The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the order, sent by the Seller to the Buyer by e-mail.

3.8. The Buyer agrees to the use of means of distance communication when concluding the purchase contract. Costs incurred by the Buyer in doing so are borne by the Buyer and do not differ from the basic rate.

4. Age restriction

4.1. The products offered are intended exclusively for persons aged 18 or over. By placing an order the Buyer confirms that they are at least 18 years old.

4.2. The Seller is entitled to refuse or cancel an order where there is reasonable doubt as to the Buyer's age, and to require proof of age on delivery.

4.3. Products are sold for industrial, technical, horticultural, collector's or further-processing purposes. They are not food, food supplements or medicinal products and are not intended for consumption.

4.4. Rules applying to products of this type differ between EU member states. The Buyer is responsible for checking what applies at the delivery address before ordering.

5. Price of goods and payment terms

5.1. The price of the goods and any delivery costs may be paid by the Buyer using the payment methods offered in the shop interface at the time of ordering.

5.2. Together with the purchase price, the Buyer is obliged to pay the agreed packaging and delivery costs. Unless expressly stated otherwise, the purchase price includes the delivery costs.

5.3. The Seller does not require a deposit or other similar payment.

5.4. In the case of non-cash payment, the purchase price is due within 7 days of conclusion of the purchase contract. The Buyer's obligation to pay is fulfilled when the amount is credited to the Seller's account.

5.5. The Seller is entitled to require payment of the full purchase price before the goods are dispatched, in particular where the Buyer does not provide additional confirmation of the order under clause 3.6.

5.6. Discounts on the price of goods cannot be combined with one another. No further discounts apply to discounted bundles.

5.7. The Seller is a VAT payer. The Seller issues a tax document – an invoice – to the Buyer after payment and sends it electronically to the Buyer's e-mail address.

6. Withdrawal from the purchase contract

6.1. A Buyer who is a consumer has the right to withdraw from the purchase contract within 14 days of taking delivery of the goods, without giving a reason. Where the contract covers several types of goods or several deliveries, this period runs from the day the last delivery is taken.

6.2. The Buyer acknowledges that the right of withdrawal does not apply, among other cases, to the supply of goods in a sealed package which the consumer has removed from the packaging and which cannot be returned for reasons of hygiene, and to goods which are liable to deteriorate rapidly.

6.3. To withdraw, the Buyer may use the model withdrawal form which forms an annex to these Terms and Conditions. Withdrawal may be sent to the Seller's e-mail address or to the returns address below.

6.4. Where the Buyer withdraws, the purchase contract is cancelled from the outset. The goods must be returned to the Seller within 14 days of the withdrawal being delivered to the Seller. The Buyer bears the direct cost of returning the goods.

6.5. The Seller returns the funds received from the Buyer within 14 days of withdrawal, by the same means by which they were received. The Seller is not obliged to return the funds before the Buyer has returned the goods or demonstrated that they have been sent.

6.6. The Seller is entitled to set off a claim for damage caused to the goods against the Buyer's claim for return of the purchase price.

6.7. Where a gift is provided together with the goods, the gift agreement is concluded subject to the condition that if the Buyer withdraws from the purchase contract, the gift agreement ceases to be effective and the Buyer is obliged to return the gift together with the goods.

Returns address: PUFFY s.r.o., Hofbauerova 626/2, 163 00 Prague 6 – Řepy, Czech Republic.

7. Carriage and delivery

7.1. Where the method of transport is agreed on the basis of a special request of the Buyer, the Buyer bears the risk and any additional costs associated with that method.

7.2. The Buyer is obliged to take delivery of the goods on delivery.

7.3. Where, for reasons on the Buyer's side, the goods have to be delivered repeatedly or in a manner other than that stated in the order, the Buyer is obliged to pay the costs associated with that.

7.4. On taking delivery from the carrier, the Buyer is obliged to check that the packaging is intact and to notify the carrier immediately of any defects. Where the packaging shows signs of unauthorised entry into the consignment, the Buyer need not accept the consignment.

7.5. The Buyer is obliged to check the contents of the consignment on delivery. Where the order is incomplete or the goods have been substituted, the Buyer is obliged to notify the Seller no later than 7 calendar days after delivery.

7.6. For the purposes of delivery, the Buyer's data (name, delivery address, telephone number, e-mail) may be passed to the carrier solely in order to deliver the consignment and to communicate about that delivery. The carrier's own privacy policy governs its processing of that data.

8. Rights arising from defective performance

8.1. Where the Buyer discovers a defect in the goods during the warranty period which was not caused by improper use but by a defect in the goods themselves, the Buyer has the right to make a claim.

8.2. The warranty period begins when the Buyer takes delivery of the goods. The Seller provides a warranty of 24 months. The warranty period is extended by the time during which the goods were being assessed. Where the goods are replaced, a new 24-month warranty begins.

8.3. The warranty covers manufacturing defects and other defects not caused by improper or careless handling, use contrary to the purpose of the product, or mechanical damage. It does not cover normal wear and tear or goods past their expiry date.

8.4. Goods may be claimed only where the packaging contains at least 85 % of the original volume and the goods are not past their expiry date. A weight deviation not exceeding 10 % is not a defect, given the natural weight loss of these products.

8.5. Claims procedure. The Buyer notifies the Seller without delay by e-mail. The message must contain the Buyer's name, the order number, address, telephone number, e-mail, invoice number, a detailed description of the defect and how it arose or shows itself, together with photographs or video. Goods are tested only for the defect stated. Consignments whose purpose is not apparent will be returned to the sender. Goods sent cash on delivery will not be accepted.

8.6. Goods should be sent in suitable transport packaging; the Seller is not liable for mechanical damage occurring before the goods are received. Where a claim is justified, the Buyer is entitled to reimbursement of the necessary costs of making the claim, on production of proof.

8.7. Handling of claims. The Seller decides on a claim immediately, or within 7 working days of receiving the goods in complex cases. This period does not include the time reasonably needed for expert assessment of the defect. A claim will be settled without undue delay, at the latest within 30 calendar days of the claim being made, unless the Seller and the Buyer agree otherwise. The Seller informs the Buyer of the outcome by e-mail.

9. Other rights and obligations

9.1. The Buyer acquires ownership of the goods upon payment of the full purchase price.

9.2. The Seller is not bound by any codes of conduct in relation to the Buyer.

9.3. Consumer complaints are handled by the Seller via the e-mail address stated below.

9.4. Out-of-court dispute resolution. The Czech Trade Inspection Authority (Česká obchodní inspekce), with registered office at Štěpánská 567/15, 120 00 Prague 2, Czech Republic, adr.coi.cz, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract.

9.5. Consumers resident in another EU member state may also contact the European Consumer Centre in their country, which provides free assistance in cross-border disputes: European Consumer Centres Network.

10. Personal data

10.1. The Seller fulfils its information obligation towards the Buyer under Article 13 of Regulation (EU) 2016/679 (GDPR) in connection with the processing of the Buyer's personal data by means of a separate document.

10.2. A detailed description of the processing of personal data is available in the Privacy Policy.

10.3. Commercial communications are sent only to Buyers who have given their separate consent to receive them. That consent may be withdrawn at any time, free of charge, using the link in each message or by writing to the Seller's e-mail address.

10.4. The use of cookies is governed by the cookie settings available on every page of the shop.

11. Delivery of communications

11.1. Communications may be delivered to the Buyer at the Buyer's e-mail address.

12. Final provisions

12.1. The contractual relationship is governed by Czech law. This choice of law does not deprive a Buyer who is a consumer of the protection afforded to them by the mandatory provisions of the law of the country in which they have their habitual residence, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).

12.2. A consumer may bring proceedings against the Seller either before the courts of the Czech Republic or before the courts of the member state in which the consumer is domiciled. The Seller may bring proceedings against a consumer only before the courts of the member state in which the consumer is domiciled.

12.3. Where any provision of these Terms and Conditions is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity of one provision does not affect the validity of the remaining provisions.

12.4. The purchase contract including these Terms and Conditions is archived by the Seller in electronic form and is not accessible.

12.5. The model withdrawal form forms an annex to these Terms and Conditions.

13. Seller's contact details

PUFFY s.r.o.
Uralská 689/7, 160 00 Prague 6 – Bubeneč, Czech Republic
Company ID (IČO): 24370321 · VAT ID: CZ24370321
E-mail: info@onemorepuff.com
Telephone: +420 776 889 152
Support hours: Mon–Fri, 9:00–18:00 (CET)
We normally reply to e-mails within 24 hours, at the latest within 2 working days.

Annex – Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: PUFFY s.r.o., Hofbauerova 626/2, 163 00 Prague 6 – Řepy, Czech Republic, info@onemorepuff.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
IBAN for the refund:

Signature of consumer (only if this form is notified on paper):
Date:

These Terms and Conditions take effect on 31 August 2026.